FAQ

To rent a vehicle, drivers must be at least 24 years old and hold a valid B-class driver's license for a minimum of 2 years.

The minimum rental period is 1 day for Fethiye and Dalaman locations. For Dalyan, the minimum is 3 days, and for Marmaris, it is 5 days.

Yes, you may make a booking and complete the payment on behalf of another person. However, at the time of pickup, the designated driver must present their own valid driver's license and a credit card registered in their name.

Yes, for security and deposit requirements, a valid credit card issued in the primary driver's name is mandatory for all rentals to block the deposit amount.

The pre-authorization blockage on your credit card is released after the vehicle is returned, following a check for tolls (HGS), fuel shortages, extra mileage, or new damages.

You can pay the rental fee online securely via credit card (benefiting from discounts), send a bank transfer (EFT), or choose to pay at our office upon vehicle pickup.

Cancellations made on the same day as the booking are fully refundable. If cancelled less than 24 hours before the scheduled pickup time, a fee equivalent to 2 days' rental will be charged. If the total reservation is less than 2 days, no refund is available.

Yes, modifications are possible prior to vehicle pickup. We request that you inform us at least 5 days in advance. Changes are subject to fleet availability and current pricing adjustments.

Vehicles are typically supplied with a ¼ (quarter) tank of fuel. We simply ask that you return the vehicle with the same amount of fuel as received.

No, cross-border travel is prohibited. Regional travel within Turkey is generally permitted, but please check your specific rental agreement for any mileage limits or geographical restrictions.

Renters are fully responsible for all traffic fines, parking tickets, and highway toll fees incurred during the rental period. Any unpaid fines will be charged to the renter, plus administrative fees.

Yes, child seats, GPS navigation devices, and additional equipment can be rented upon request, subject to availability and extra charges. Please reserve accessories when booking.

Yes, one-way rentals within Turkey are possible between many locations, subject to availability and a one-way fee. Availability and charges vary, please inquire when booking.

Standard insurance typically includes Collision Damage Waiver (CDW) with an excess amount, Third Party Liability, and Theft Protection. Additional coverage options may be available to reduce or eliminate excess liability, please check the insurance terms and options when booking.

Mileage limits vary depending on the specific vehicle category, rental duration, and agreement terms. Daily or total mileage limits may apply, with extra charges for exceeding the limit. Please check your agreement details.

Yes, you should carefully inspect the vehicle with our representative upon pick-up and report any pre-existing scratches, dents, or issues. These will be noted in the rental agreement to avoid disputes later.

While we cannot guarantee a specific fuel type for all bookings, you can request a petrol or diesel vehicle, and we will do our best to accommodate your preference based on fleet availability.

While normal use cleaning is included, vehicles returned excessively dirty (internal or external) requiring special cleaning beyond normal wear will incur cleaning fees. Please return the car in a reasonable condition.

Pets are generally permitted if transported in a suitable carrier. Smoking is strictly prohibited inside all our vehicles. Excessive pet hair or odors requiring special cleaning will incur cleaning fees.

Do not move the vehicle. Immediately report the accident to Ege Car Rental at +90 537 742 5737 and call 112 for the Traffic Police or Gendarmerie to obtain an official traffic accident report and alcohol test result.

All our rental vehicles are covered by 24/7 roadside assistance. In the event of a technical issue, please contact our emergency support line immediately.

A replacement key will be provided to you. Please be aware that the cost of the new key and the delivery service will be charged to the renter.

Yes, provided they hold a valid license, additional drivers can be officially added to the rental agreement. Driving by unauthorized individuals voids all insurance coverage.

Yes, vehicle upgrades are possible based on current fleet availability. If your reserved category is not available at pickup, we will automatically provide a free upgrade to the next category.

Yes, we can arrange vehicle pickup or return outside of our standard office hours, subject to prior notice, availability, and an out of hours fee. Please arrange this when booking.

Generally, there is no maximum rental period. For very long rentals, please contact us for special rates and terms. Periodic inspections or vehicle swaps may be required.

If the vehicle is returned with less fuel than the initial level, you will be charged for the missing fuel at a rate higher than pump prices, plus a refueling service charge.

Yes, insurance typically does not cover damages caused by driving under the influence, driving on unpaved roads, traffic violations, negligent use, lost keys, damaged upholstery, wrong fuel type, etc. Please review the detailed terms.

Yes, you can return the car early. However, refunds for unused days generally depend on the agreement and booking terms. Please check the refund policy in your specific contract.